Oliver draws on a background in psychology, experience in usability, and understanding of mobile technology to identify key issues for client business strategy, and customers, and to recommend & design solutions. He has a wide range of experience evaluating and improving the end-to-end customer experience with mobile devices, portals, applications and content. Oliver has consulted to clients such as; Westpac, Qantas, ABC, Fox Sports, MySpace and Department of Education & Training.

As part of the local mobile industry Oliver plays a key role in the design and project management of the Australian Mobile Phone Lifestyle Index, which looks at mobile content usage in the local market, a project on behalf of the AIMIA Mobile Content Industry Development Group. He also co-hosts Mobile Monday Sydney, a mobile focused networking night. He was recently awarded the AIMIA Outstanding Contribution award for his work in the mobile industry.

In addition, Oliver is a judge, author and speaker on the mobile customer experience.

Twitter: @oliverw

Web: http://www.mobileexperience.com.au

Matt is a former public servant and consultant who founded Bang the Table nearly 4 years ago with his colleague Dr Crispin Butteriss because they believed that online engagement could get many more of the community involved in discussions about the issues that are important in their lives.

Since that time Bang the Table has managed over 320 online engagement projects for over 120 clients. The company is active in every State of Australia as well as in New Zealand and Canada.

Matthew lives in Newcastle with his wife and three daughters and has absolutely no time for hobbies but dreams of going fishing.

Twitter: @mattcrozier

Web: http://www.bangthetable.com

Presentation: Does Online Community Engagement Work?

Stilgherrian is writer, broadcaster and consultant usually based in Sydney, Australia. He covers the intersection of technology, politics and the media for ZDNet Australia, Crikey, ABC Unleashed, his own website and others.

Having majored in computing science, used online services heavily since the mid-1980s, and worked as a network administrator, Stilgherrian is particularly interested in the big-picture issues of how new communication and collaboration technologies are changing the way we work, play, socialise and organise our world